Customer Succes Specialist
As a Customer Succes Specialist, you’ll be the frontline hero ensuring our customers have a seamless experience with our solutions. You’ll handle inquiries, troubleshoot issues, and provide timely, effective resolutions, all while embodying a customer-first mindset.
Job Responsibilities
Reporting to the COO, you’ll work closely with the commercial and product teams to ensure every interaction reflects our commitment to excellence. You’ll be the go-to person for customers, using your problem-solving skills to address their needs while keeping an eye on the bigger picture – driving satisfaction, loyalty, and growth.
Flexibility is crucial; you’ll need to pivot between tasks, from resolving technical hiccups to escalating complex cases, all while maintaining a calm, professional demeanor.
What’s in it for you?
🚀 Be part of a high-energy, fast-growing company with a solid foundation
💪 Enjoy autonomy and ownership over your work, from strategy to execution
🏠 Hybrid work option – come into the office occasionally (it’s easy to reach)
💸 Competitive salary, fringe benefits, MacBook Pro, iPhone/Android + plan
🚗 An electric car with a charging pass – because we’re an EV startup, obviously
What you will do
• Respond to customer inquiries via email, chat, and phone, ensuring quick and accurate resolutions
• Troubleshoot technical issues, guiding customers through solutions or escalating when necessary
• Onboard new clients alongside the Customer Success Manager, ensuring they hit the ground running
• Use EEVEE’s tools to log interactions, monitor customer health, and flag potential risks
• Collaborate with internal teams to resolve issues and improve the overall customer experience
• Identify recurring pain points and propose process improvements to streamline support
• Maintain deep knowledge of our product, staying ahead of updates to provide informed guidance
• Step up for ad-hoc tasks – whether it’s jumping into a client call or assisting with training materials
Job Requirements
What we’re looking for
👨 A clear communicator who can break down complex issues into simple, actionable solutions.
❄ Someone who stays cool under pressure and thrives in a fast-paced, ever-changing environment.
🧠 A proactive problem-solver with a knack for spotting patterns and thinking ahead.
🇬🇧 Fluent in Dutch, French and English; German is a plus.
📲 Tech-savvy and quick to learn new tools – bonus points if you’ve worked with EVs or tech startups.
🛟 Experience in customer support or a related role is a plus, with a proven ability to handle tough situations.
💪 A team player who’s also self-motivated and can manage their own workload.
😌 Empathy and patience, balanced with the ability to set boundaries and manage expectations.
